As a small business owner, receiving a negative review can feel like the end of the world. It makes you question what you could have done differently to make your customer happy. It can also impact the number of consumers that click on your business.
So, what should your next steps be?
This video has you covered! One of our senior digital marketing strategists, Leah Fraleigh, is here to present five tips to help you respond to negative reviews.
To summarize what we've learned:
For more information on review marketing, check out these resources:
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